FAQ

We proudly curate premium European craftsmanship from select brands including Edwin, Norse Projects, and exclusive WAREHOUSE sales items. Each piece is chosen for its timeless quality and contemporary style.

Our collection focuses on elevated essentials including denim, shirts, shorts, sweatpants, sweatshirts, and tee shirts – all designed to become wardrobe staples that last beyond seasonal trends.

We source garments that represent the pinnacle of European craftsmanship – superior fabrics, thoughtful construction, and understated design intelligence. Each piece is hand-checked by our Belfast team before dispatch to ensure it meets our quality standards.

We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All prices include UK VAT; international customers may be subject to local customs fees which we recommend checking with your country’s import regulations.

Absolutely. We use industry-standard encryption for all transactions. Your payment details are processed securely through our certified payment gateway and we never store full credit card information on our servers.

To maintain our efficient processing time (1-2 business days), order modifications or cancellations must be requested within 2 hours of placement. Please contact [email protected] immediately with your order number.

We offer effortless global delivery to most countries, excluding select Asian nations and certain remote regions due to logistical constraints. Our Belfast-based team ensures your European-crafted garments reach you wherever you are.

Standard Priority Shipping (£12.95): Premium courier service via DHL/FedEx delivering in 10-15 business days with full tracking.

Complimentary Standard Shipping: Free EMS delivery for orders over £50, arriving in 15-25 business days – our eco-conscious option for considered wardrobe builders.

After our 1-2 business day quality check process in Belfast, delivery windows are:
– Priority: 10-15 business days from dispatch
– Standard: 15-25 business days from dispatch
All delivery estimates begin from dispatch date, not order date, to set realistic expectations.

While we handle all UK VAT, international customers may be subject to local import duties. These vary by country and are the customer’s responsibility. We provide complete customs documentation to ensure transparency.

We offer a 15-day return window from delivery date. Items must be unworn with original tags attached. Return shipping costs are the customer’s responsibility, and refunds process within 5 business days of warehouse receipt.

Please email [email protected] with your order number and return request. Our team will provide return instructions. For international returns, we recommend using a tracked service as we cannot be responsible for items lost in transit back to us.

Currently we process returns only. For size exchanges, we recommend returning the original item (following our return policy) and placing a new order for your preferred size. This ensures you secure your desired item without risk of selling out during exchange processing.

Our style concierge team is available at [email protected] for personalised shipping advice or any other inquiries. We typically respond within 24 business hours.

Our operations are based at 52 Church Ln, Belfast, GB CH2T 7JV where our team personally inspects and packages every order before international dispatch.